Refund & Shipping Policies


Refund Policy

We offer a 100% Satisfaction Guarantee on our products. If you receive your hair extensions and are not happy how they look or feel you may return them to us for your money back minus shipping if applicable. We honor this for up to 30 days after purchase.

Any hair extensions that have been altered, washed or worn in any way will not qualify to be returned.

Hair must be in the original state the same as it was sent to you.

Not the style you were looking for and wanted to exchange to something else? No problem! Just send it back to us, and we will send out your requested style.

If the requested lengths change, we will have to adjust the cost of your order.

We do not refund shipping charges.

 

Shipping and Delivery

Orders take 24-48 hours to process. Please allow 2-3 business days AFTER processing for your order to be received. Upon shipping, you will be notified by e-mail with tracking information.  

We ONLY ship to addresses that are confirmed with PayPal. If your address is "unconfirmed", you will be contacted via email for us to receive a written statement that this is indeed your credit card information, address and that you authorize this purchase. This is to avoid credit card fraud, to ultimately protect our business and our customers. 

Orders placed over the weekend will be processed on Monday morning, unless it is a holiday.  It is always wise to order far enough in advance to allow for unanticipated delays. We are not responsible for late shipments due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.